Tech Support FAQs

FAQs about Remote Managed Services

What exactly are Remote Managed Services?

Remote Management Services allows CherryOne Tech Support to deploy remote services to equipment installed behind customer firewalls securely, over the Internet. The solution has been designed for high performance and security at every level of its architecture. It makes use of Web services to communicate over the Internet and links CherryOne Tech Support equipment to a central server at the CherryOne Tech Support support center. Through Remote Management Services, your equipment can now provide performance data and alerts to our support team so that we can deliver proactive, rapid service and support with advanced remote troubleshooting capabilities. Our goal is to reduce time-to-repair, and increase reliability and uptime. Request a Quote online today »

The services provided fall into 4 categories: Security, Backup and disaster recovery, Maximizing PC speed, and basic technical support.


  • Psical firewall device with VPN capability provided
  • Weekly maintenance sessions to verify the integrity of firewall
  • Weekly diagnostics to identify and eliminate spyware, adware, etc.
  • Ensuring that all security updates are run and installed properly
  • Ensuring anti-virus software is up to date

Backup and Disaster Recovery Services

  • All data backed up on a weekly basis and transferred to an accessible, remote location
  • A new PC, for as little as $500, will be fully loaded and shipped off to you within two days in the event of a hardware failure. All of the data, emails, and programs and security settings pre-loaded.

Maximizing PC Services

  • Installs and updating Spam filters
  • Removes programs that are never used from the start-up process
  • Installs pop-up blockers
  • Runs Defrag software to
  • Removes Adware and Spyware
  • Runs diagnostics to determine if the computer could be running more efficiently

Basic Technical Support Services

  • Provides assistance for setting up email accounts
  • Provides assistance in connecting to a printer or another PC on the network
  • Troubleshooting and assisting on Office programs

What exactly is VPN (Virtual Private Network)?

VPN uses the Internet to connect remote sites or users together. A VPN uses secure, password-protected “virtual” connections routed through the Internet from the company’s private network to, in this case, the remote site of CherryOne Tech Support. RRequest a Quote online today »

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Why does my company need Remote Managed Services?

Data Recovery is of utmost importance to your business. Even a small amount of lost data is costly. All of your data is valuable and vulnerable to damange, whether it is your payroll information, customer records, research, finances and e-mails. Data loss can result from any number of factors:

  • General human error
  • Operating system bugs or application software bugs
  • Unexpected ardware failures
  • Fire, smoke or water damage
  • Power outages and surges
  • Employee and consumer theft or fraud
  • Sabotage, hacking or viruses
  • Disasters such as earthquakes or hurricanes

The end results in dollars, lost opportunities and customer dissatisfaction can be catastrophic to your business. Request a Quote online today »

So what should companies do to preserve their data?

Business like yours must implement a solution that incorporates the following four components:

  • Continuous backup
  • Offsite vaulting
  • Immediate recovery
  • Guaranteed recovery

Backing up data yourself is extremely timeconsuming. The job might not be fully completed or properly accomplished. Having professional Microsoft-certified technicians do the back-up work for you can help prevent any sort of data loss for your business.

Your system may also be vulnerable to spyware and malware, which can be contracted via your Internet connection. With our remote managed services regular malware, spyware and spam removal is done for you. Elliottsweb Tech Support works on off-hours you designate, so your computers are busy working full-time for your company!

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Why is Remote Backup More Reliable Than On-Site?

Elliottsweb Tech Support’s system allows data to be automatically backed up, eliminating human intervention and decreasing the rate of human error. In the rare case of an outage, we will be able notify you and quickly take steps to remedy the problem. Request a Quote online today »

Our o nline back-up and recovery services automatically back up your data to an offsite, secure storage facility. Tranmitting the data through the internet avoids the issues associated with bac-up tapes and the data is immediately available for system recovery. Online back-up and recovery allows you to focus on the concerns that are important to your business.

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What benefits come from Online Backup and Recovery Services?

Elliottsweb Tech Support’s back-up and data recovery services automatically back up your data to an offsite, secure storage facility. By transmitting the data via the Internet, physical damage to expensive back-up tapes is avoided entirely. Thanks to this process the data is availably instantly. With online backup and recovery services, the availability and security of your data is assured! Request a Quote online today »

Convenience: Even single files are retrievable with through our online back-up system. With traditional tape back-up a process like this is time consuming and potentially damanging to the tape’s integrity. Our online back-up offers a point-and-click interface that makes it easy to restore any file within seconds.

Ease of use: Elliottsweb Tech Support allows you to manage your data protection process through a personalized Web management interface. You may view the status of their data and initiate a recovery from anywhere, through any browser. Users retain overall control of their data protection by creating custom back-up policies, checking status and initiating restore operations whenever needed.

Cost-effectiveness: With online backup and recovery, users don’t need to pay for software or hardware. Your data is easily restored online for a better overall value.

Our Guarantee: CherryOne Tech Support is able to provide the luxury of a guarantee due to our online back-up methods. The entire process is managed by our Microsoft-certified technicians and the technical components of our service are fully automated. We are confident in our ability to restore your organization’s data! Request a Quote online today »

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How do these services work?

The two major components of Elliottsweb Tech Support Remote Management Services are referred to as the Agent and the Server. The Agent software is installed at your company’s site. The Server itself is located in Elliottsweb’s Tech Support center.

Handling Remote Management Services functions is the reponsiblity of our Agent software. This software is available as an e-mail attachment from Elliottsweb’s Tech Suppport and is installed directly. This piece of software is small and portable, taking only about a minute to install. It is compatible with all known firewalls and routers, and thus requires no configuration on your part. We are dedicated to making this process as simple as possible for you and your systems!

Under the basic CherryOne Tech Support plan, there will be an initial full-system backup of all your data files conducted by our technicians. Every week at a time you choose, your files will be remotely backed up by our technicians. For an additional fee, your files can be backed up more frequently! Request a Quote online today »

CherryOne Tech Support will provide you with leading virus and spam protection that will be constantly updated on your protected computers by our technicians. Your computer will always have the most up to date protect from viruses thanks to this service!

In addition, our live Microsoft-certified technicians will run dozens of security and aintenance tasks every day, week or month to keep your system and its internet connectivity running at top performance.

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What’s the problem with the anti-virus and anti-spam software I already have?

Your current software is likely fairly effective. However, it will require that you take the extra time to make sure that all of your sure that every last one of the computers in your network have the most up-to-date protection. CherryOne Tech Support has leading software that we will make sure is updated daily to protect your business. This software would be available to your business at no additional cost! Request a Quote online today »

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Do small to mid-sized businesses have special IT needs?

Most larger businesses have the luxury of being able to have and afford a dedicated IT staff. However the cost of maintaining an in-house IT presence is often beyond the capabilities of most small to mid-sized businesses. However, the risk of data loss, system crashes, spyware, slow-running systems and so forth is every bit as great for smaller businesses such as yours. That’s where Elliottsweb Tech Support comes in!

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How much would this service cost?

Compared to bringing in outside IT support or having on-site staff, Elliottsweb’s Tech Support services are extremely affortable. What we can save you in reduced down time, disaster recovery and network efficiency is limitless! Our plans are billed on a 28-day month cycle and are based on the number of computers you want to protect.

$164.95/month for up to 5 computers
$339.95/month for up to 10 computers
$459.95/month for up to 15 computers
$699.95/month for up to 25 computers

Request a Quote online today »

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Can services be customized to meet my exact needs?

Yes, special plans are available to you if necessary. Elliottsweb Tech Support will also do system back-ups more frequently if your business desires. Elliottsweb Tech Support also offers solutions on a case-by-case basis for the following software applications:

  • Outlook
  • Word
  • Excel
  • PowerPoint
  • Photoshop
  • QuickBooks
  • Project

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Could I have more information on your replacement computer program?

As part of our services, Elliottsweb Tech Support will retain a back-up of your data on our servers. If your computer dies out or is stolen,, CherryOne Tech Support can sell and ship you Dell® computer within 2 days. This computer will be fully loaded with your files! This service is available starting at just $500. You can be up and running with little to no interruption to your business! Request a Quote online today »

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Do I need any specific, special equipment?

The only equipment required is the hardware to set-up the VPN connection As part of our services, CherryOne Tech Support will provide you with a Firewall device with a VPN capability to plug into your network!

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Do I need to sign a contract with you?

No contract signature is required. The service automatically rebills at the start of e ach month. You may cancel the service at any time. However, if you do sign with Elliottsweb Tech Support you may lock in your current monthly rate beyond one year. Request a Quote online today »

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I have never heard of service like this one.

Services provided by Elliottsweb are ones that large companies use on a daily basis. We are now using our experience to offer such services to companies just like yours at a competitive rate!

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If you can access my computer, what about other people?

No. Only people with a valid username and password will be able to access your network and data. The security of your data is of utmost importance! Request a Quote online today »

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How do I know you won’t steal my data?

At Elliottsweb Tech Support, we simply back-up the data. We have a monitoring system that ensures that our technicians only back-up the data and do not actually browse through your files. For added security, you may even set your own passwords to your files!

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Why don’t computers run fine without any maintenance?

Computers need tune-ups, much like cars. If left alone the computer will become bogged down. Computers need maintenance in order to perform at their best. A neglected computer could suffer from program crashes, slow performance and freezes. A few hours spent on some basic computer maintenance could prevent problems later on. Maintenance will improve the overall health of a computer and should help improve its performance! Request a Quote online today »

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Why should my data be backed up if I have a laptop?

It’s important for all professionals to back-up important data from their mobile devices. Most data is lost not because of theft or damage, but rather due to not backing up files. Once you have established a routine of backing up your data, you’ll find that working remotely is less stressful. You will always have another copy of your data safe!

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Does Elliottsweb Tech Support use virus scanning to protect my stored data?

CherryOne Tech Support does a scan of all your data before back-up and while transferring the data back to you. All shared links are also scared within browser based platforms. We will not be able to transfer any virus infected files. Please note that we use a leading third party Antivirus product for the same, and reliability of the Antivirus effect will depend on the effectiveness of the third party product. Request a Quote online today »

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Could I Have More Information on the Elliottsweb Tech Support Risk-Free 30-Day Trial?

We’re so positive that you’ll find the CherryOne Tech Support IT Solution Packages beneficial that we’ll do all of the set up and provide our services free-of-charge for 30 days! At the end of 30 days, if you don’t feel that we offer the best solutions and protections for your needs, please contact us and inform us of your decision.

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Who are Elliottsweb’s technicians?

All CherryOne Tech Support personnel are Microsoft-certified Technicians MCSE (Microsoft Certified Systems Engineers). The Microsoft Certified Systems Engineer (MCSE) Certification is the premier credential for technical professionals responsible for implmenting and designing infrastructures of Microsoft Windows 2000 and Microsoft servers for business solutions. They take care of various responsibilities include installing, configuring, and troubleshooting network systems so you don’t have to! Request a Quote online today »

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Can Elliottsweb Tech Support’s solutions work on laptops?

Utilzing an internet connection, your company’s laptops can be protected and the data they contain can easily be backed-up. If your laptop is lost, stolen, or damaged how could you recover that data? CherryOne Tech Support can protect any laptops you decide upon as long as they are connected to the Internet and powered up. Request a Quote online today »

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Why Are Elliottsweb’s Remote Services superior to traditional tape back-up?

Taped back-up is very expensive. Not only do they cost a good deal financially, but they are also a security risk.. Tape back-ups are not encrypted for security. If your tape back-up fell into the wrong hands, all of the data it contains could be easily read. Elliottsweb Tech Support encrypts all of your back-ups so that problems like this never occur!

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Request a Quote online today »